Terms of Service

By using any of our services, you agree to these terms. If you are using the services on behalf of a business, you confirm you have authority to bind that business, and “you” means the business.

You must be at least 18 years old (or the age of majority where you live) to open an account. If you do not agree with these terms, do not use the services.

If you have a separate signed agreement with us — for example, a master services agreement, statement of work, or enterprise contract — that agreement prevails over these terms where the two conflict.

Our Privacy Policy explains how we handle personal data and is part of the agreement between us.

Our websites — sift-tech.com and the sites of our products, including marketing content and contact forms.

Our products:

• ARP — “Your Digital Smart Employee” — an AI assistant platform (admin console at arp.sift-tech.com) that answers your customers’ messages on your behalf over WhatsApp, Facebook Messenger, Instagram DMs, and website chat widgets. It includes our chat and helpdesk platform at chat.sift-tech.com (built on the open-source Chatwoot platform and operated by us), the Sift Tech mobile app (Android and iOS) for your staff to read and reply to conversations, and workflow automations run on your behalf — for example, saving an enquiry to a spreadsheet, recording a booking or order, or sending a reminder.
• ExSift — our data transformation engine (hosted at exsift.com), which uses agentic AI workflows to turn documents and unstructured business data into structured intelligence.

Our professional services — AI consulting and audits, custom AI agent builds, ad-hoc automations, systems integrations, and enterprise and SMB service engagements. The scope, deliverables, and timeline of a professional services engagement are defined in the proposal or agreement for that engagement.

Customers must provide accurate account information and keep their credentials secure. You are responsible for:

• Everything done under your account, including by your staff. Manage their access and remove accounts of people who leave.
• What you instruct our products and any solution we build for you to do — the knowledge and data you provide, the automations you configure or commission, and the messages sent on your behalf.
• The service you provide to your own customers through our products and solutions, including its accuracy and legality.

When using the services, you must not:

• Send unlawful, harmful, or deceptive content.
• Send spam or unsolicited bulk messages, or otherwise abuse the messaging channels.
• Harass or abuse anyone.
• Violate the platform policies of the channels you connect — including Meta’s and WhatsApp’s platform terms and messaging policies.
• Attempt to break, probe, or overload the services, or access another customer’s data.

We may remove content or suspend access that violates this section (see Suspension and termination).

Outputs generated by our products and by solutions we build — AI assistant responses, document extractions, automation results, and consulting deliverables that use AI models — are machine-generated. They are provided “as is” and may contain errors, omissions, or outdated information.

• AI outputs are not professional advice — not medical, legal, financial, or any other regulated advice. Businesses in regulated fields must have qualified humans review anything that matters.
• You must not rely on our products or solutions for emergency services or time-critical safety communications.
• You remain responsible for the service you provide to your customers, including what an AI assistant says on your behalf and what you do with AI-generated output. Review and configure accordingly.

Our products are subject to a subscription per our current pricing, as agreed with you when you sign up or as published by us. Usage-based costs — such as AI model usage and messaging channel fees — may be passed through to you. Professional services are billed per the proposal or agreement for the engagement.

Fees are exclusive of taxes unless stated otherwise. Unpaid invoices may lead to suspension after notice.

Our platforms — their software, design, and branding — belong to Sift Tech LLC. We grant you a limited, non-exclusive, non-transferable right to use them while your subscription is active.

Your content and data stay yours. The knowledge and documents you upload, your customers’ conversations, and the records created for you belong to you (or to your customers, as the case may be). We use them only to provide the services, as described in our Privacy Policy.

For professional services, ownership of custom deliverables is set in the engagement agreement. Unless it says otherwise, custom deliverables built specifically for you belong to you once fully paid for, while our pre-existing platforms, tools, and know-how remain ours and are licensed to you as needed to use the deliverables.

Each customer warrants that:

• It has the right to the data it uploads to our products or shares with us during an engagement.
• It complies with applicable data-protection law toward its own customers — including telling them how their data is used and handling their privacy requests.

For your customers’ data that we handle on your behalf — through our products, or through automations and solutions we run for you — you are the data controller and we act as your processor, handling it on your instructions. The details are in our Privacy Policy.

You can stop using the services and close your account at any time by contacting us. Professional services engagements end as set out in their own agreements.

We may suspend or terminate access if you materially breach these terms, fail to pay, create risk or legal exposure for us or the platforms we depend on, or if we discontinue a service. Where practical, we will give notice and a chance to fix the problem first.

After termination, we handle your data as described in the retention and deletion sections of our Privacy Policy.

The services are provided “as is” and “as available”. To the maximum extent the law allows, we disclaim all warranties, express or implied — including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the services will be uninterrupted, error-free, or that AI outputs will be accurate.

To the maximum extent the law allows, Sift Tech LLC is not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, data, or goodwill, arising from your use of the services.

Our total liability for all claims in any 12-month period is limited to the fees you paid us for the services in that period.

Nothing in these terms excludes liability that cannot be excluded by law.

Customers agree to defend and indemnify Sift Tech LLC against claims, damages, and costs (including reasonable legal fees) arising from their use of the services, the content and data they provide, the instructions they give our products or commissioned solutions, or their breach of these terms or of applicable law — including data-protection law toward their own customers.

These terms are governed by the federal laws of the United Arab Emirates as applied in the Emirate of Sharjah. Disputes will be resolved exclusively in the courts of Sharjah, United Arab Emirates.

We may update these terms as our services or the law change. For significant changes we will notify customers with reasonable advance notice — by email or in the product. Continuing to use the services after a change takes effect means you accept the updated terms. The current version always lives at sift-tech.com/terms.

Sift Tech LLC (License No. 2643451.01, Sharjah Media City)
Email: [email protected]
Postal address: Sharjah Media City (Shams), Sharjah, United Arab Emirates

For how we handle personal data, see our Privacy Policy.